On March 29, 2022, The Sun Daily, a media outlet in Malaysia, published an article that caught our attention. The article titled, “Security guard takes on 15 robbers”, recounts an event where a security guard tried to fight back during a robbery. Though stakes are different in Malaysia (we will discuss that below), this is a great example of how security guards, here in the United States, should not respond when facing similar situations! Ultimately, hot-headed security guards can cause more harm than good!
Security is Handled Differently in Other Countries
First and foremost, we want to make it very clear that we are not experts when it comes to the laws in Malaysia. However, in similar countries, we know that security guards are often fired when a robbery or crime unfolds under their watch. So, in this particular situation, the guard might have reacted the way he did because his personal livelihood could have been at risk. Even if the guard wouldn’t get fired, the thieves could have stolen enough items to bankrupt the company, and therefore the guard would still be out of a job.
(How? Well, depending on the amount of goods stolen and how insurance works in Malaysia, this could have really put a big dent in the company’s overall ability to make a profit). All that said, in this situation, in this particular country, the guard may have responded in the correct manner.
However, if this were to happen in the United States (similar situations do happen), the security guard would have made many mistakes. Additionally, this man would have been deemed a hot-headed security guard!
The Mistakes Made by the Hot-Headed Security Guards
If in the US, instead of responding with any physical action, the security guard would need to immediately contact the police and then make contact with the criminals by informing them that the police are on the way. Then, the guard would need to report the robbery to the police, and document as much detail in real-time. (This will aid the police in their investigation should the robbers manage to follow through with the theft).
The security guard should only get further involved if/when the criminals personally attack them, and or do not comp! If they get involved without being attacked the guard could cause the following outcomes
- Endanger themselves
- Further endanger the company that they are there to protect (especially if other individuals or passerbys are present)
- Put either themselves and/or the company into a situation where they could be held liable for the entire scenario
- For example, if any of the thieves get hurt, they could sue the guard/company — and win!
This is why it is so important that companies’ do not hire hot-headed security guards! Here at BPS Security, we have a very rigorous hiring process to help weed out the types of individuals who could become hot-headed in heightened situations like this one! Additionally, we require our guards to get continuous training throughout their career at BPS Security. Lastly, we will work with our guards and provide the proper help/support in case they have to handle a traumatizing circumstance.